How can we help you?
Find answers, guidance and support to make the most of your learning experience at I&M Bank Rwanda Academy.
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Answers to common questions
How do I access my courses?
Sign in and open My Courses to see learning available to your account. If an assigned course is missing, contact your Academy administrator.
What happens after I request enrolment?
If a course requires approval, you can submit the registration form. Your request is then reviewed through the Academy’s existing approval process.
Where can I find my certificate?
Open your course learning record. Certificates are available when the course’s completion requirements have been met.
I cannot sign in. What should I do?
Use the password recovery option on the sign-in page or contact your internal support team.
Send a support request to the Academy team.
Send a support request
Describe your issue with course access, enrolment, certificates or account settings. We’ll route your message through the existing contact form.